These terms and conditions cover any transactions or orders placed with Tabitha Isobel whether online, via email, in person or any other form. By placing your order with Tabitha Isobel you agree that these Terms are binding without exception, and you acknowledge to have read and understood them. If you do not agree to any of the Terms, you should not progress with an order.

PRODUCTS

We have taken every step to accurately describe and photograph all our products. However, slight variations can occur through the publishing process (print or online) and we cannot guarantee that your computer monitor’s display of all images and colours will be true to life. If you are unsure and need further clarification or additional images, please contact us at collection@tabithaisobel.co.uk.

Neither can we guarantee that the quality of any of our products or other materials purchased by you will meet your expectations, but we do all we can to ensure our offering is of the highest standards and our online representation is as accurate as possible.

All measurements stated are approximate and variations can occur, especially relating to bespoke furniture pieces, which can have up to 20% tolerance on dimensions. Please accommodate this when measuring up and/or devising room layouts. If you wish to confirm or double-check the dimensions of an antique/vintage item, please contact us at collection@tabithaisobel.co.uk.

Tabitha Isobel reserves the right but is not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We reserve the right to limit the quantities of any products we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

HANDMADE

Every product that is specified as handmade or bespoke is unique, and no two pieces are the same. When ordering or purchasing a handmade product, you accept that there will be a variation from the image advertised. If you are considering one of our handmade pieces but are concerned or unsure about the possible differences in materials or dimensions (which can vary up to 20%), we will be happy to talk you through the production process to assist you in making a final decision.

Such variations are inherent in the manufacturing of handmade products, so you may expect minor distinctions that will make your product purchase truly one of a kind. Some slight imperfections and subtle differences should not be the basis of rejects or returns. Variations in the finished product may slightly vary from photograph to final product.

All Tabitha Isobel designs are designed by us and collaborators and locally handcrafted by artisans and small businesses. We believe in supporting local artisans and other creative businesses in producing feature furniture pieces.

ORDERS

All quotes are valid for 30 days. Prices are subject to change at any time after the 30 days. When placing an order, please ensure all information provided including shipping details is correct. Orders can only be processed for production when the client has confirmed all details (design style, dimensions, materials, finishes, etc.) in writing. If you would like to discuss a custom design, please contact us at collection@tabithaisobel.co.uk. Once we have received your email, the team will get back to you as soon as possible.

PAYMENT

We accept payment via bank transfers. Duties, taxes, and any fees related to the import of an order are not included in quotes or invoices and are due upon receipt of goods to the local government. We will include full payment details on the final invoice.

UK DELIVERIES

We charge shipping and courier in addition to the price of the products. We provide a reputable delivery service on all items. They will use sufficient packaging material to keep your order as safe as possible while in transit. Still, we cannot be held responsible for any loss or damage once we hand your order over to the relevant courier company or the person collecting it. We calculate courier costs according to the size and weight of each product, as well as the destination. We will dispatch your order within five to ten working days after product the order is complete. Please include your address and all necessary details for smooth delivery. Alternatively, you can collect it from the workshop in Devon.

INTERNATIONAL DELIVERIES

We also deliver outside the UK. We calculate shipping costs according to the size and weight of each product, as well as the shipping destination. We will dispatch your order within five to ten working days after the order is completed. Please note that you will be responsible for any tracking, duties and customs charges that are incurred in your destination country. Where applicable, either a tracking number or flight details will be provided at the point of dispatch along with an estimated day of arrival. You will be responsible for checking the contact details supplied by the courier is correct. Shipping rates exclude import duties, taxes or any sums due to government departments such as quarantine inspection fees or customs examination fees (they also exclude unpacking, assembly and removal of packing debris). Tabitha Isobel will not be liable for any customs or import duties or for breach of these terms and costs on return shipments. Neither will Tabitha Isobel be held liable for incorrect shipping & contact details. Please note: transit times may vary and fluctuations in delivery times are outside our control but we will always strive to give you accurate shipping times and keep you updated if estimates change.

DAMAGE AND LIABILITY DURING DELIVERY

Unless otherwise specified in writing by Tabitha Isobel, third party deliveries are not insured against total loss. Should the client wish to take out insurance against total loss, the client will be able to obtain insurance through the delivery company and quote at an additional amount. In the event of minor damage during transit or delivery, the client is required to follow the steps below:

1) Photograph damage to the protective wrapping, before removing or discarding the wrapping.

2) Photograph damage to the Goods.

3) Email collection@tabithaisobel.co.uk all necessary information and photographs within 24 hours of receiving the delivery.

In the event of not following the above steps, Tabitha Isobel will not be held liable for any damages.

RETURNS, REFUNDS & EXCHANGES

Only defective bespoke products may be refunded. To return a defective product, please email us images of the product and its packaging with any information about the relevant product within 7 days of receipt. These must be sent to collection@tabithaisobel.co.uk for refund approval.

We shall then assess the product, and should we determine the product to be defective, we will arrange for the defective product to be collected from you and we will repair or refund the product. If repair of the defective product is not possible, Tabitha Isobel will refund you (at your option) for the purchase price of the defective product. Credits and refunds are generally processed within 7-10 working days. Repairs will take longer, depending on the availability of parts and replacements.

Should you wish to return a defective product, please ensure that the defective product is re-packaged in suitable packaging to prevent damage to the product in transit. Our courier reserves the right to refuse to collect a defective product if that product is not packaged correctly for transit.

Please note, the following will NOT be regarded as defects and will NOT entitle you to return/refund:

- Damage resulting from normal wear and tear of the product - Damage arising from negligence, user abuse or incorrect usage of the product.

- Damage caused by a failure to care for the product adequately (as determined in Tabitha Isobel’s sole discretion)

- Damage resulting from alterations to the product; and where the specifications of a product, although accurately described on the website and fit for its intended purpose, do not suit you.

- Variation of colour or texture from product to product, resulting from the use of materials which may have natural flaws and natural variances.

- Non-defective products that have been custom made to order, whereby its nature of being handmade and natural materials, have cracks, repair marks and/or imperfections which are a fundamental element of the product, and which add to the intrinsic value of the Goods, will NOT be considered to be a defect.

- A product which has not been correctly maintained (as determined in Tabitha Isobel’s sole discretion)

In the event of the incorrect Goods being delivered to a client in error (i.e. it is not the product the client purchased), the client must not remove the product from its original packaging and is required to promptly contact Tabitha Isobel, so that it may resolve the error by arranging to collect such Goods from the client and arrange delivery of the correct product to the client as soon as possible.

WARRANTY

We offer a six-month warranty period to repair or replace any defective goods.

USE OF GOODS

While its products are well made and designed to the best of its ability, Tabitha Isobel products are NOT specifically tested for ‘commercial’ or public use environments. Tabitha Isobel does not warrant the suitability of products for use in commercial and/or public use environments, and commercial, and non-personal purposes.

Given that Tabitha Isobel cannot control the environment in which the product(s) is intended to be used by the Client and other persons, it cannot be held responsible for any damage or injury to people or otherwise whatsoever. As with all environments (namely domestic use but also specifically in commercial, public use spaces), Tabitha Isobel is unable to prevent or guard against the misuse of its product.

In consideration of the above, the Client is responsible for ongoing checks of the product(s) to identify signs of damage, failure or loose joints on chairs, and to remove the said product(s) from use immediately if any sign of a crack or loose joint is evident therein.

The Client agrees that it shall ensure that any persons handling the Goods including but not limited to cleaning staff, refrain from rough handling of furniture which can often damage or scuff the Goods.

Regarding the materials from which the Goods are made, Tabitha Isobel uses wood in many of its products, which is a very durable and robust material. However, we advise that because timber is a natural product it can contain latent defects such as hairline cracks that only become apparent with time which Tabitha Isobel could not have reasonably identified at the time of production or completion of the order. Tabitha Isobel warrants that to the best of its knowledge, there are no structural defects in the timber used at the time of producing the Goods, it cannot reasonably foresee. It, therefore, cannot be held responsible for future defects.

Tabitha Isobel advises that certain climatic conditions, such as air- conditioning & heating, and/or extreme temperatures can cause timber to crack and cause damage that is out of Tabitha Isobel’s control. For most materials and finishes, they will over time display naturally occurring imperfections, for which Tabitha Isobel cannot be held liable.

If the Client subsequently sells or gives the Goods purchased in terms of this Agreement to a third party, the Client acknowledges that it is the Client’s responsibility to advise such third party of the use and care terms relating to the Goods.

COPYRIGHT

All of the content seen on this website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Tabitha Isobel LTD.

Tabitha Isobel grants the user permission to view electronically, copy and print in hard copy portions of the site for the sole purpose of browsing the site for the user’s personal use only. Any other use of materials on the site, including reproduction for purposes other than those noted above, modification, distribution or reproduction, without the prior written consent of Tabitha Isobel Ltd and the lawful trademark and/or copyright owner (if applicable) is strictly prohibited and constitutes an unlawful infringement of the intellectual property rights of Tabitha Isobel and/or such trademark and/or copyright owner.

INTELLECTUAL PROPERTY

The Client acknowledges that copyright, design, trademarks and all intellectual property rights in the Goods (whether custom made to order by the Client or not) and the business name and trading style vests solely in Tabitha Isobel and that no rights of any kind in the Tabitha Isobel IP including but not limited, the right of licence, are granted to the Client or to any other party. The Client further undertakes to Tabitha Isobel that it/she/he will in no way, whether directly or indirectly in any capacity replicate, reproduce, or misuse any of the Tabitha Isobel IP, or cause or permit any other person to do any of the foregoing. We may own intellectual property rights in our goods and you may not use those rights without our permission. We may prosecute you for any violations of our proprietary rights.

LAW

The entire provisions of these Terms shall be governed by the courts of England and Wales.